FAQ

🛒 Ordering

1. How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.

2. Can I cancel my order?

Orders can be canceled within 12 hours of placement. Once processing begins, cancellations may not be possible.

🚚 Shipping

3. Do you offer free shipping?

Yes. We offer FREE shipping on all orders within the United States.

4. Do you ship internationally?

No. At this time, we only ship within the United States.

5. How long does shipping take?

  • Processing time: 3–4 business days

  • Shipping time: 5–6 business days

Delivery times are estimates and may vary due to external factors.

📦 Products

6. Are your glass products safely packaged?

Yes. All glassware is carefully packed using protective materials to minimize damage during transit.

7. Are product images accurate?

We strive to display accurate images. However, slight variations in color or design may occur due to lighting or screen settings.

🔁 Returns & Refunds

8. What is your return policy?

We accept returns within 7 days of delivery if items are unused and in original condition.

9. How long does a refund take?

Refunds are processed within 5–10 business days after the returned item is received and inspected.

10. Do you offer exchanges?

Yes. Exchanges are accepted within 10 days of receiving your order.

💳 Payments

11. What payment methods do you accept?

We accept secure payments via:

  • Credit/Debit Cards

  • Shopify Payments

  • PayPal (where available)

12. Is my payment information secure?

Absolutely. All transactions are encrypted and handled by trusted payment providers. We never store your payment details.

📞 Support

13. How can I contact customer support?

You can reach us at:
📧 contact@monzira.store
📞 914-969-5031

14. When will I receive a response?

We respond within 24–48 business hours, Monday through Friday.

🔒 Privacy & Security

15. Is my personal information safe?

Yes. We take data privacy seriously and protect your information according to our Privacy Policy.