Return & Refund Policy

At Monzira Glassware & Kitchen, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read this Return & Refund Policy carefully to understand your rights and responsibilities.

🏪 Store Information

Business Name: Monzira Glassware & Kitchen
Phone Number: 914-969-5031
Email: contact@monzira.store

Business Address:
6750 Gulf of Mexico Dr, Apt 146
Longboat Key, FL 34228
United States

📅 Return Eligibility Period

  • We accept returns within 7 days of the date you receive your order

  • The return request must be submitted within 7 days after delivery confirmation

  • Requests made after 7 days will not be eligible for return or refund

📦 Conditions for Returns

To be eligible for a return, the item must meet all of the following conditions:

  • Item must be unused, unwashed, and in original condition

  • Item must be returned in its original packaging

  • All accessories, manuals, and included items must be returned

  • Proof of purchase (order number or receipt) is required

❌ We reserve the right to refuse returns that do not meet these conditions.

🚫 Non-Returnable Items

The following items are not eligible for return:

  • Items damaged due to misuse, negligence, or improper handling

  • Items returned after the 7-day return window

  • Items without original packaging

  • Final sale or clearance items (if applicable)

🔄 Exchange Policy

  • We allow product exchanges within 10 days from the date the order is delivered

  • Exchanges are subject to product availability

  • Customers must contact us before sending any items back

If the requested replacement item is unavailable, a refund will be issued instead.

🚚 Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is:

    • Defective

    • Damaged during transit

    • Incorrect item sent by us

  • Shipping fees are non-refundable, except in cases of our error

We strongly recommend using a trackable shipping service for returns.

🧾 How to Request a Return or Exchange

To initiate a return or exchange:

  1. Email us at contact@monzira.store

  2. Include:

    • Order number

    • Reason for return or exchange

    • Photos (if the item is damaged or incorrect)

  3. Our support team will respond with return instructions

⚠️ Do not send items back without authorization.

💰 Refund Processing

  • Once your returned item is received and inspected, we will notify you via email

  • If approved, your refund will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

Please note:

  • Processing time may vary depending on your bank or payment provider

  • We are not responsible for delays caused by financial institutions

📦 Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the damage and packaging

  • We will offer a replacement or full refund at no additional cost

❌ Order Cancellations

  • Orders may be canceled within 12 hours after placement

  • Once an order has been processed or shipped, cancellation is no longer possible

⚠️ Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check with your bank or credit card provider

  2. Contact your payment processor

  3. If the issue persists, contact us at contact@monzira.store

🛡️ Policy Abuse & Fraud Prevention

We reserve the right to refuse returns or refunds if we detect:

  • Excessive or abusive return behavior

  • Fraudulent activity

  • Violation of this policy

📩 Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📧 Email: contact@monzira.store
📞 Phone: 914-969-5031